HOSPITALITY is a necessity for all industries
Today every industry in the service sector is searching for people who know how to identify the need of its customer and how to create a balance between satisfaction and service. We can see the clear-cut demand of such professionals in industries like the Hotel Industry, Tours and travel, Retail Sector, Pharmaceuticals, Banking, Insurance, Mutual Funds, BPOs, Food chains, Aviation, Export-Import, FMCG, Telecommunication, Healthcare, Construction, etc.
The best Institute of Hotel Management HIHT will educate you in the hospitality sector by a professional.
Who can make the customer happy?
It is a million-dollar question! It’s not necessary that only 90% marks and education from a Top B-School is the entry card for getting success in today’s corporate world. Several times many professionals have proven again and again that students securing even lesser marks, but professionally trained and genuine in their efforts are successful in their careers and become icons in their respective fields like in Software Industry, Creative fields like Music Composition or Stage Performers or Actors and in Sports where names need not be guessed.
What is a hospitality job?
A hospitality job is a career that involves working directly with customers in restaurants, hotels, theme parks, and similar facilities designed for recreational activities. Although many hospitality positions are people-facing, some offer opportunities in background support, such as accounting, marketing, and sales.
To work in hospitality, you generally need to have a strong desire to work with people and provide them with excellent service. You may regularly stay on your feet for long periods, especially if you choose a job in food service or attractions. Some hospitality positions also require specific skills. For example, those who want to work as cruise ship entertainers will typically benefit from developed musical abilities.
Many people in the hospitality industry start in entry-level positions, but this is a field where individuals can move up to higher roles that offer larger salaries. You may need to pursue additional education to work in some of the highest-paying hospitality jobs, but many are available to those with extensive experience in the industry. In a higher-paying role, you’ll likely be able to take on additional responsibilities that can help you build your skills in areas like people management and leadership.
7 highest-paying hospitality jobs
- Event manager
- Travel manager
- Restaurant manager
- Hotel general manager
- Executive chef
- Casino director
What daily activities does hospitality management involve?
As manager of a hotel or resort, you’ll need to oversee various departments. For a hotel, that often includes the front desk, housekeeping, concierges, a restaurant and/or room service, budgeting and finances, maintenance, spa services, conferences, and guest services.
It is the hospitality manager’s job to organize and seamlessly integrate these departments and any other services your hotel offers (something that good hotel management software can help you with). After all, you don’t want the front desk checking someone into a room that housekeeping hasn’t cleaned yet.
What personality traits do good hotel managers have?
Even if the pay is right and you can handle the hours, being a hotel manager is still not the right career for everyone. There are a few specific traits you should have if you want to succeed in the industry.
Motivation: You’ve got to be a top-notch motivator. Hospitality management is all about putting the guest first and making them feel special, which is a team effort. As a guest gets passed from the front desk to the concierge to room service, your team needs to be united in creating a comfortable and seamless experience. That takes organization and inspiring leadership from you.
Communication: You need to be a stellar communicator. You have to actively talk to and with your staff, and get them to open up to you in return. When you aren’t communicating, someone’s going to drop the ball, and your customer will be the one picking it up (and often attaching a complaint or bad review). You don’t want that.
Decisiveness: There’s no room for waffling in this business, so a good hospitality manager must be quick and decisive. Your staff and guests will be looking to you for guidance when problems arise. Do you see a guest complaining at the front desk about not getting a king-sized bed? Step in and offer a discount, or free room service to apologize for lacking an available king bed. Everyone feels more happy and secure when someone is taking responsibility to solve a problem as soon as it arises.
For more details please visit Career in Hospitality Management:
Start your journey with HIHT and become a hotelier. Good luck!
About the Author
Heritage Institute of Hotel & Tourism
Agra & Shimla