Due to the wide availability of jobs and the positive economic impact it has on local communities, hospitality is an important industry. It’s also hugely varied; whether you choose to work in hotels, catering, beverages, cruises, events or nightlife, there are hundreds of roles on offer, with many choosing to stay in the sector long term and work their way up the ladder. In order to be successful, though, there are a core set of skills that you will need to possess. After all, hospitality is all about providing outstanding service and leaving customers with a smile on their face, which is a role that isn’t necessarily suited to everybody.
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Customer Service Skills:
Working within the hospitality industry typically requires you to work in a fast-paced environment that deals with people on a daily basis and so, excellent customer service skills are imperative to this field. This means not only understanding the customer’s needs but also being able to deliver a positive customer service experience at all times.
Strong communication skills are highly valued in every industry, especially in the hospitality and tourism sector. In this area of business, employees are required to deal with people from a variety of backgrounds, ages, nationalities and temperaments, every single day. As a representative of your employer’s brand, it is important that an employee can communicate in a way that is both clear and understandable.
Language skills are considered an added advantage in the hospitality field as they can enhance employee’s chances of being hired by a company or increase their professional value at work. Speaking the same language as your clients’ will enable you to establish a more intimate relationship with them, which ultimately promotes customer satisfaction and loyalty. Particularly in the tourism sector, a level of fluency in a second language is considered a huge bonus because it allows employees to communicate with a wider range of clients.
Having a good level of cultural awareness will help you as a hospitality employee; you will be able to build successful relationships with your customers by understanding cultural norms and attitudes, particularly ones different to your own. The hospitality employment sector will require you to work with people from a variety of cultural backgrounds. This implies that a large number of the customers you interact with or colleagues you work alongside will be from a foreign country. If you are equipped with good cultural awareness, this will help you make your customers feel more comfortable, no matter their values, belief systems, perceptions, nationalities and cultural backgrounds.
As a hospitality professional you are expected to be prepared to accept challenges in the workplace no matter how difficult the task may appear. Furthermore, it is also important that you possess the ability to fulfill multiple roles and juggle different tasks simultaneously while meeting deadlines. Therefore, learning how to priorities and manage your time effectively, being able to handle pressure and possessing the ability to remain calm when things get chaotic are all essential skills to be honed. Besides handling multiple responsibilities simultaneously, multitasking skills will also help you to efficiently manage several customers at a time.
About the Author:
Heritage Institute of hotel & Tourism
Agra & Shimla